Enatega App: Fix For Multiple Submit Clicks On Order Reviews

Have you ever experienced the frustration of clicking a button multiple times, wondering if your action was actually registered? In the Enatega Customer Application, some users have encountered a similar issue when rating or reviewing past orders. This article dives into the details of this bug, how to reproduce it, the expected behavior, and potential solutions. Let's get started!

Understanding the Bug

The primary issue reported is that when users attempt to rate or review a past order within the Enatega Customer Application, they find themselves needing to click the Submit button multiple times before the review is successfully submitted. This can lead to a frustrating user experience, as it's unclear whether the first click was registered, or if there's an issue with the application.

This bug can manifest due to various underlying causes. It could be related to how the application handles network requests, issues with event listeners, or even problems with the state management of the review submission process. Identifying the root cause is crucial for implementing an effective fix.

Potential Causes

Several factors might contribute to this behavior:

• Network Latency: If the application experiences delays in communicating with the server, multiple clicks might be perceived as necessary to ensure the review is submitted.
• Event Listener Issues: The event listener attached to the Submit button might not be correctly configured, causing the click event to be missed or ignored intermittently.
• State Management Problems: The application's state management could be flawed, leading to the submission status not being updated correctly after the first click.
• UI Responsiveness: The user interface might not provide immediate feedback after the first click, making users believe that their action was not registered, prompting them to click again.

Steps to Reproduce the Issue

To better understand and address this bug, it's essential to be able to reproduce it consistently. Here's a step-by-step guide on how to reproduce the behavior:

1. Go to 'Enatega Customer Application': Launch the Enatega Customer Application on your device.
2. Place an Order and Receive It: Place an order through the application and ensure that the order is successfully delivered and marked as received.
3. Navigate to Order History: Once the order is completed, navigate to the order history section of the application. This is typically found in the user's profile or account settings.
4. Open Past Orders and Review: Open the list of past orders and select the order you recently placed. Begin the review process by marking the star rating and writing some text in the provided text field to describe your experience with the order.
5. Click the Submit Button Multiple Times: After completing the review, click the Submit button. Observe whether the review is submitted after the first click or if you need to click the button multiple times.
6. Observe the Error: If the review is not submitted after the first click, you will need to click the Submit button repeatedly until the review is successfully submitted. This is the error being reported.

By following these steps, developers and testers can reliably reproduce the issue and gather more information for debugging.

Expected Behavior

The expected behavior of the Enatega Customer Application is that when a user reviews any past order, the review should be submitted with just a single click of the Submit button. This ensures a smooth and intuitive user experience. Multiple clicks should not be necessary, and the application should provide immediate feedback to the user that their review has been successfully submitted.

The system should handle the submission seamlessly in the background, providing a loading indicator or a confirmation message to indicate that the review is being processed. Once the review is successfully submitted, a notification or a visual cue should inform the user that the action is complete. This clarity prevents confusion and reduces the likelihood of users clicking the Submit button multiple times.

Device Information

To assist in troubleshooting, it's helpful to have information about the devices on which the issue is occurring. Here's the information provided:

• Device: Infinix Hot 50
• OS: Android
• Browser: Application
• Version: 14

This information can help developers identify if the issue is specific to certain devices, operating systems, or application versions.

Potential Solutions and Fixes

Addressing the multiple submit button click issue requires a multifaceted approach, focusing on both the client-side and server-side aspects of the application. Here are some potential solutions and fixes:

Client-Side Solutions

1. Enhance Event Listener Handling: Ensure that the event listener attached to the Submit button is correctly configured and that it is not being inadvertently removed or reattached. Use the .addEventListener method to attach the event listener and ensure that it is not being detached prematurely.
2. Implement Debouncing or Throttling: Implement debouncing or throttling techniques to limit the rate at which the Submit button can be clicked. This can prevent multiple rapid clicks from overwhelming the system. Debouncing ensures that the function is only called after a certain amount of time has passed since the last click, while throttling ensures that the function is called at most once within a specified time period.
3. Provide Immediate UI Feedback: Provide immediate visual feedback to the user after the Submit button is clicked. This can be achieved by displaying a loading indicator or a confirmation message. This reassures the user that their action has been registered and that the review is being processed.
4. Disable the Submit Button: Disable the Submit button immediately after the first click to prevent further clicks until the submission process is complete. This can be achieved by setting the disabled attribute of the button to true after the first click and re-enabling it once the submission is complete.

Server-Side Solutions

1. Optimize Server Response Times: Ensure that the server is responding promptly to the review submission requests. Slow server response times can lead users to believe that their initial click was not registered, prompting them to click again. Optimize the server-side code, database queries, and network infrastructure to minimize response times.
2. Implement Request Deduplication: Implement request deduplication on the server-side to prevent duplicate submissions from being processed. This can be achieved by tracking the submission requests and ignoring any duplicate requests that are received within a short period.
3. Handle Concurrent Requests: Ensure that the server is capable of handling concurrent review submission requests without any issues. Use appropriate locking mechanisms to prevent race conditions and ensure data consistency.

Code Implementation Examples

Here are some code implementation examples for the client-side solutions mentioned above:

Debouncing Example

function debounce(func, delay) {
  let timeoutId;
  return function (...args) {
    clearTimeout(timeoutId);
    timeoutId = setTimeout(() => {
      func.apply(this, args);
    }, delay);
  };
}

const submitButton = document.getElementById('submitButton');
const debouncedSubmit = debounce(() => {
  submitReview();
}, 500);

submitButton.addEventListener('click', debouncedSubmit);

Disabling the Submit Button Example

const submitButton = document.getElementById('submitButton');

submitButton.addEventListener('click', () => {
  submitButton.disabled = true;
  submitReview()
    .then(() => {
      submitButton.disabled = false;
    });
});

By implementing these client-side and server-side solutions, the multiple submit button click issue can be effectively addressed, leading to a smoother and more user-friendly experience for Enatega Customer Application users.

Conclusion

The issue of users needing to click the Submit button multiple times when rating or reviewing past orders in the Enatega Customer Application can be frustrating. By understanding the steps to reproduce the bug, identifying potential causes, and implementing the suggested solutions, developers can resolve this issue and provide a better user experience. Implementing event listener handling, debouncing techniques, immediate UI feedback, and optimizing server response times are key steps in addressing this problem.

For more information on improving user experience and debugging mobile applications, consider exploring resources available on Android Developers. This website provides comprehensive documentation, tutorials, and best practices for developing high-quality Android applications.